Service and Support Options
Omni Accounts offers a comprehensive range of service and support options (8:00am to 3:00pm GMT) to help you to get started, answer your Omni Accounts related questions, deal with any technical enquiries, and keep your package fully up-to-date.
[pay per incident]
[full service]
Pay per Incident
We have structured this contract to allow Omni customers to prepay for a
selected number of support incidents in any one year. Should a specific query
require more than one call to resolve, the extra resulting call will be treated
as part of the same incident and will not effect the balance of your quota of
incidents in hand. You may contact our experienced support between the hours of 8:00am and 3:00pm GMT using our local rate phone line. Alternatively you can contact us
using our support e-mail facility.
You can purchase pay per incident
here.
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Number of Incidents (per year) |
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5 |
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10 |
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15 |
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Price (incl. VAT) |
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£20 |
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£30 |
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£35 |
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NOTE: An incident is a specific question(query) in relation to one of the financial modules within the Omni accounting software or in relation to the system requirements.
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Full service
Omni Accounts prides itself on offering leading edge accounting solutions. Our
Research and Development team have a mission to continuously improve the
software and introduce new features. Our full service package allows you
to raise support enquiries on an annual basis and benefit from product
enhancements on the current version of Omni you are running. This will not only
include enhancements to the features you have already purchased, but also give
you access to new features unavailable on previous versions. What is more,
there is no difficulty in transferring your existing data. Omni Accounts
transfers from one version to the next effortlessly.
Our experienced support team will answer any software related "How do I?"
questions, as well as any technical issues arising from the software itself.
You may contact our experienced support between the hours of 8:00am and 3:00pm GMT using our local rate phone line. Alternatively you can contact us using our
support e-mail facility.
You can purchase the full service
here.
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Bundles |
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Essential |
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Trader |
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Business |
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Enterprise |
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No. of Incidents** (per year) |
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15 |
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15 |
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25 |
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50 |
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Product Enhancement |
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Yes |
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Yes |
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Yes |
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Yes |
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Price per annum (incl. VAT) |
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£50 |
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£50 |
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£85 |
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£170 |
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NOTE: An incident is a specific question(query) in relation to one of the financial modules within the Omni accounting software or in relation to the system requirements.
**Should a specific query require more than one call to resolve, the extra resulting call will be treated as part of the same incident and will not effect the balance of your quota of incidents in hand.
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